We’re here to help
Support
Help with access, backups, privacy requests, and technical problems.
Account access
If you cannot sign in, use the recovery option on the login page. Check your spam folder if the email does not arrive, and make sure you are using the address associated with your account.
Protect your work
Keep an independent copy of important songs and recordings. From the dashboard, use Download Backup regularly and keep the resulting file somewhere safe.
Contact support
Tell us which page you were using, what you expected, and what happened. Your request will be delivered securely to the monitored Giant Juniper support mailbox.
Privacy and account deletion requests
Use the form with the subject “Privacy request” or “Delete my account.” We will verify that you control the account before acting. Export your work first: deletion may permanently remove account content and private files after applicable retention periods.